Last Updated on September 3, 2024

This Privacy Policy describes how Tenbyte Limited and its affiliates (“Tenbyte Limited,” “we,” “our,” or “us”) collect, use, and share information in connection with your use of our websites (including www.tenbytecloud.com), services, and applications (collectively, the “Services”). This Privacy Policy (the “Privacy Policy”) does not apply to information our customers may process when using our Services.

If you are looking for information specific to a region, please refer to the appropriate section below. We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Tenbyte Limited’s data collection, use, and disclosure practices, please contact us at [email protected].

1. Information We Collect

Information You Provide

I. Account Registration
When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. If you choose to refer a friend to our Services, we may also collect your friend’s email address so that we may send them a referral or promotional code to sign up for our Services.

II. Payment Information
When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

III. Personal Data
Personal Data refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a specific user by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

IV. Communications
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

Information We Collect When You Use Our Services

I. Cookies and Other Tracking Technologies
As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (“IP”) addresses, browser type, internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our Services. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences.

II. Usage of Our Services
When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support.

Information We Receive from Third Parties

I. Third-Party Accounts
If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking.

2. How We Use Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our Services;
  • Improve, personalize, and expand our Services;
  • Understand and analyze how you use our Services;
  • Develop new products, services, features, and functionality;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
  • Process your transactions;
  • Send you text messages and push notifications;
  • Find and prevent fraud; and
  • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

3. How We Share Information

We may share the information we collect in various ways, including the following:

  • Vendors and Service Providers: We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you, such as product announcements, software updates, special offers, or other information.
  • Aggregate Information: Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can’t reasonably be used to identify you.
  • Advertising: We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our Services.
  • Analytics: We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information.
  • Business Transfers: Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction.
  • As Required By Law and Similar Disclosures: We may also share information to satisfy any applicable law, regulation, legal process, or governmental request.
  • With Your Consent: We may share information with your consent.

4. Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. We collect personal data from you only where we need the personal data to perform a contract with you, where the processing is in our legitimate interests and not overridden by your rights, or where we have your consent to do so.

5. Third-Party Services

You may access other third-party offerings through the Services, for example by clicking on links to those third-party offerings from within the Services. Tenbyte Limited is not responsible for the privacy policies and/or practices of these third-party offerings, and we encourage you to carefully review their privacy policies.

6. Security

Tenbyte Limited is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. Please note that no service is completely secure.

7. Data Retention

We retain personal data we collect from you where we have an ongoing legitimate business need to do so. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it.

8. Access

If you are a registered user, you may access certain information associated with your Account by logging into our Services or emailing [email protected].

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access, correct, update, or request deletion of your personal data.
  • Right to object to processing or request restriction of processing of your personal data.
  • Right to data portability.
  • Right to opt-out of marketing communications.

10. Your Choices

You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.

11. Children’s Privacy

Tenbyte Limited does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services.

12. Changes to This Privacy Policy

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites.

13. International Data Transfers

We comply with applicable data protection laws when transferring personal data outside of Bangladesh.

Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at [email protected] or write to us at:

Tenbyte Limited
House-692, Flat-302, Level-3, Road-12, Baitul Aman Housing, Adabor; Mohammadpur PS; Dhaka-1207; Bangladesh

ATTN: Legal
The data controller of your personal information is Tenbyte Limited.